Staying Connected Made Easy
We want to help you stay online, stay connected, and access the things that matter — like services, work, learning, and keeping in touch with others.
This page explains how our SIM card support works in a clear and simple way.
What This Support Is For
Our SIM card programme is here to help people who:
- Don’t have enough mobile data
- Can’t afford internet access
- Find it hard to stay connected
Who Can Get a SIM Card
You may be able to get a SIM card if you:
- Are 18 or older
- Are on a low income or finding money tight
And at least one of these applies to you:
- You don’t have internet at home
- Your internet is limited or not reliable
- You can’t afford a mobile data plan or top-ups
If you're unsure, don’t worry — we can help you check.
What You Will Get
If you are approved, you will receive a SIM card with data.
This might include:
- Monthly data (for browsing, apps, and emails)
- Free UK calls and texts
- A set amount of data used over time
The exact amount may be different depending on what is available.
We will explain everything when you receive your SIM.
Important Things to Know
To keep things fair for everyone:
- You can usually only get one SIM card per year
- The SIM is for your personal use only
- It must not be sold, shared, or used for business
- Applying more than once may stop your support
We trust you to use the SIM responsibly so others can benefit too.
How to Get Started
Getting started is simple:
- Some SIM cards work straight away when inserted
- Others may need a code or quick activation step
Don’t worry if you’re unsure — we’re here to help.
We can support you with:
- Setting up your SIM
- Getting online for the first time
- Fixing any problems
Just reach out to our team or your local support hub.
Your Privacy Matters
We only ask for a small amount of information, such as:
- Your name
- Your postcode
We use this to:
- Check if you’re eligible
- Make sure the SIM works in your area
Your information is kept safe and only used for this service.
Availability
SIM cards are limited, so:
- They are given out based on availability
- The offer may change from time to time
- The programme may stop or change if supplies change
We’ll always do our best to support as many people as possible.
Changes to This Information
Sometimes we may update this page to keep things accurate.
The latest version will always be available on our website.
Need Help?
If you have questions or need support, we’re here for you.
You can contact our friendly team for help with:
- Applying
- Setting up your SIM
- Staying connected
