About The Team


We have the only language line interpreters in the county, and we can access them for every client who does not speak English as their first language.

Helping people in a time of crisis, we have a close relationship with Gloucester and Stroud foodbanks, clients who are in food crisis may be assisted by granting access to these foodbanks. An adviser is generally available to assist with emergency advice on Monday, Wednesday and Thursday.

We operate a Food Parcel service for those in immediate need including support for parents with babies and toiletries.

As a small caring organisation we pride ourselves on seeing every single person who show up on the day they attend.  We will never turn anyone away.  

Are you stuggling to make ends meet - let us support you to make a change. With free independent and impartial advice we can advise you on:

  • Rent arrears
  • Council tax arrears
  • Credit and store cards
  • Utility bill payments, HMCTS court fines
  • Benefit overpayments
We encourage all our clients to carry out a benefit check to ensure they are aware of maximising thier income through the benefits that may be available to them.

EntitledTo is a free independent website that will help you calculate what you may be entitled to through benefits.

Telephone advice:

Please call our Money Advice Line between 9.30 am until 3.30 pm Monday to Friday .

Call : 01452 306581

Face to face:

We provide a unique money advice service throughout Gloucestershire delivering our services in our varied outreach venues as “Drop in’s”. In order for us to give you the best advice please bring any paperwork relating to your debts, proof of ID (photo ID) and your income/expenditure. Everyone will be seen on the day.

If you work with clients who would benefit from our services and would like to refer them with their consent, please do so through our Money Advice West Portal.
You can deal with your debts so life can become better and happier; 'there is life after debt'

The Big Difference Scheme

The Big Difference Scheme is a social tariff funded by Severn Trent which offers significantly reduced water rates to customers with a low monthly disposable income.

The Scheme could offer you up to 90% off our average yearly bill. You don’t need to be behind on your bills or on benefits to apply. The scheme is available to Severn Trent customers who may be finding it difficult or struggling to pay their water bill and need a little extra help.

We encourage clients who are having trouble with paying their water bills to access the scheme.

Meet The Team

All members of the Money Advice Team hold Money Advice qualifications and are accredited members of the Institute of Money Advisers (either fully qualified MIMA(Cert) or Associate Members, AIMA) gaining their qualifications from the University of Staffordshire. We are Debt Relief Order Intermediary registered. We hold a current Advice Quality Standard (AQS).

Garry Mills, Lead Adviser


Sandra Day, Adviser


Madison Doctor, Adviser


Donna Davies, Support

We are members of

Advice UK
We provide advice to the public which has been certified as quality practice. The certification is awarded by an independent body, Recognising Excellence, who assess advice centres through a rigorous process which provides a framework for continuous improvement.