Do you need help with your debts?

Keep receiving letters from your creditors? Want to pay off your credit card? Fallen behind on rent? Recently received a Council Tax bill you can’t afford to pay? Just need a hand creating a monthly budget for the family?

If the answer to any to any of these questions is yes, you’ve come to the right place!

We are here to help get you back on track and get creditors off your back. The biggest step you can take when dealing with debts is to come and get debt advice. Having debts can be scary, and consequences can be serious, but once you have an advisor on your team creditors can be more co-operative than you might think.

We are here to support you in whatever way is most comfortable for you. We will listen to your side of the story and help you decide a solution that works best for your situation. We also provide general money advice to help increase your income and reduce your outgoings!

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EntitledTo

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How we can help

Are you stuggling to make ends meet - let us support you to make a change. With free independent and impartial advice we can advise you on:

Rent arrears
Council tax arrears
Credit and store cards
Utility bill payments, HMCTS court fines
Benefit overpayments

We encourage all our clients to carry out a benefit check to ensure they are aware of maximising thier income through the benefits that may be available to them.

How to access the service

Telephone advice:
Please call our Money Advice Line between 9.30 am until 3.30 pm Monday to Friday .

Call : 01452 306581

Face to face:
We provide a unique money advice service throughout Gloucestershire delivering our services in our varied outreach venues as “Drop in’s”. In order for us to give you the best advice please bring any paperwork relating to your debts, proof of ID (photo ID) and your income/expenditure. Everyone will be seen on the day.

Email the Team

See if you qualify

The Big Difference Scheme is a social tariff funded by Severn Trent which offers significantly reduced water rates to customers with a low monthly disposable income.

The Scheme could offer you up to 90% off our average yearly bill. You don’t need to be behind on your bills or on benefits to apply. The scheme is available to Severn Trent customers who may be finding it difficult or struggling to pay their water bill and need a little extra help.

We encourage clients who are having trouble with paying their water bills to access the scheme.

You can deal with your debts so life can become better and happier; 'there is life after debt'

The tenant said that you were very quick in contacting her and also very quick in helping her with her finances. She described you as “such a nice understanding person and couldn’t believe how quickly you helped”, describing you as a “godsend” at a bad time for her (covid-19 situation).

About the team.

Free and impartial advice service which was set up to help with money advice, problems and your financial future.

We have the only language line interpreters in the county, and we can access them for every client who does not speak English as their first language.

Helping people in a time of crisis, we have a close relationship with Gloucester and Stroud foodbanks, clients who are in food crisis may be assisted by granting access to these foodbanks. An adviser is generally available to assist with emergency advice on Monday, Wednesday and Thursday.

We operate a Food Parcel service for those in immediate need including support for parents with babies and toiletries.

As a small caring organisation we pride ourselves on seeing every single person who show up on the day they attend. We will never turn anyone away.

Meet The Team

All members of the Money Advice Team hold Money Advice qualifications and are accredited members of the Institute of Money Advisers (either fully qualified MIMA(Cert) or Associate Members, AIMA) gaining their qualifications from the University of Staffordshire. We are Debt Relief Order Intermediary registered. We hold a current Advice Quality Standard (AQS).

Sandra Day, Adviser

Donna Davies, Administrative Support

We are members of

We provide advice to the public which has been certified as quality practice. The certification is awarded by an independent body, Recognising Excellence, who assess advice centres through a rigorous process which provides a framework for continuous improvement.