There are changes to Gloucester City Council Customer Reception as a number of improvements are being introduced. They are aiming to make it quicker and easier for residents by introducing an appointment only system so that people don’t have to wait to see an advisor. Currently residents who come to reception are given a number and have to wait for an officer to become free. However, the new system coming in from 1st April 2019 will mean people will know exactly when they will be seen. The system will also allow for more time to be spent with vulnerable residents and those with complex issues.

Opening hours are being extended as part of the new system from 3pm to 5pm and appointments will be offered until 5pm every working day. Emergency appointments on the day will also be available for people with serious issues that need to be dealt with immediately.

For customers with new housing queries there will be a telephone available in the reception area where customers can contact an officer who will provide advice and support.

If you or a customer needs to book an appointment for Council Services, please call us on 01452 396396.

For Council Tax appointments you can call 01452 396 495

For Housing Benefit appointments you can call 01452 396 440


Did you know that you can access many of our services online at:

Residents who paid their Council bills in cash will now also be able to pay at lots of locations around the city using the PayPoint service and at their local post office. The move is designed to make it more convenient for people as they can pay their bills locally to where they live or work. Following the change payments will no longer be accepted at the Council reception. However, in order to give people time to adjust the current arrangements will stay in play until 30th April 2019. Reception staff are happy to help visitors find their nearest PayPoint or Post Office location.

And from 1st April 2019 our reception will open an hour later on Wednesdays at 10am.The change is to allow for staff training to ensure that staff are up to date with the latest information to give residents the best possible service. 

Please note- drop in services run by partners will remain unchanged.